Privacy Policy

Last Updated: December 15, 2025

At Epic Entertainment, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase tickets, or interact with us online or on-site.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, and date of birth (if required for age-restricted attractions or promotions)
  • Booking & Transaction Information: Ticket purchases, reservation details, event registrations, payment confirmations (processed securely via third-party providers)
  • Website Information: Non-personal data such as IP address, browser type, device information, and browsing behavior through cookies or analytics tools.
  • On-Site Information: CCTV footage for safety, security, and operational purposes

2. How We Use Your Information

We use the information collected to:

  • Process ticket purchases and reservations
  • Communicate with you about your bookings, inquiries, or promotions
  • Improve our website, services, and guest experience
  • Send marketing communications (only if you opt in)
  • Ensure safety and security within the park
  • Comply with legal and regulatory requirements

3. How We Protect Your Information

We implement physical, electronic, and administrative safeguards to protect your information against unauthorized access, disclosure, or misuse. While we take strong precautions, please note that no system can guarantee 100% security.

4. Sharing of Information

We do not sell or trade your personal information. We may share information only in the following situations:

  • Trusted third-party service providers (payment processors, booking systems, email services)
  • Legal authorities if required by law

All third parties are required to protect your information and use it only for authorized purposes.

5. Cookies and Website Tracking

Our website may use cookies and analytics tools to understand how visitors use our site and to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are intended for a general audience. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us so we can promptly remove it.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.